Our Performance Promise

A minimum broadband speed of at least 10 Mbps at your property - or your money back

We are so completely confident in the performance offered by our 4G broadband services that we're prepared to guarantee that we'll achieve a speed of at least 10 Mbps download at your property immediately following equipment installation. Here are the details.

What exactly does our Performance Promise mean?

It's simple. When we arrive at your property and install the equipment needed to receive our 4G broadband services, before we leave site, we will run an industry-standard third party speedtest over your specifically installed equipment and show you the results.

Our promise to you

If that speedtest fails to demonstrate a download speed of at least 10 Mbps, we will remove all installed equipment, leave site and immediately refund any money that you may have paid us.

Our Performance Promise applies both to "business as usual" customers who have paid for the equipment themselves and to government-subsidised customers, where the equipment and installation is free of charge. In the latter case, we will release your government grant code back to you, so that you may re-use it elsewhere.

And that's it. If we can't deliver a minimum download speed of at least 10 Mbps at that point, we'll walk away, you'll have paid nothing and you'll be under absolutely no ongoing obligation to us. No strings attached - period.

Things to note

We will measure the 4G broadband speed being delivered at the modem/WiFi router that we will have just installed. Depending upon the size and construction of your property, this does not necessarily mean that you'll get the same speeds over wifi throughout your premises, because internal wifi signals are bound to degrade over distance and through walls.

If you do need help with extending connectivity to your 4G broadband service throughout your property - either wired or wirelessly - we also offer solutions which do just that. Click here to find out more.

Finally, please don't think that a speed of 10 Mbps is all that we're capable of delivering. Nothing could be further from the truth! That's the absolute minimum level that we're pledging to achieve for you, if there's adequate 4G signal coverage wherever your property is located.

We would actually expect to deliver you significantly faster 4G broadband performance than that and have hundreds of customers across the entirety of the UK who are delightedly enjoying 4G broadband download speeds of 30, 40 or 50 Mbps - or even higher.

How come we're so confident?

Broadband speeds delivered by 4G networks are improving all the time and the latest independent research shows today's average 4G speeds across the UK as being above 20 Mbps for download and above 10 Mbps for upload, which is more than sufficient for any typical internet-based activities - including streaming of HD video.

Please note: these are the average speeds that 4G users can expect across the UK and very definitely not the misleading "up to" or "maximum possible" speeds quoted by many other broadband suppliers.

Plus, they aren't just numbers that we've come up with ourselves - they have been independently audited and verified, as you can see for yourself by clicking here.

Theoretically and under perfect conditions, 4G broadband can offer simply blistering speeds of up to 150 Mbps download and 50 Mbps upload - but in the real world, such levels are very unlikely.

Which is precisely why we have always thought it by far the fairest to quote the average 4G broadband speeds that customers can expect - instead of the "up to" or "theoretically maximum possible" speeds so often quoted by other broadband providers, but which in reality are almost never anywhere near attainable.

In summary, when it comes to 4G broadband performance, we're very firm believers in erring on the side of under-promising, then over-delivering, rather than the other way around.