Our Performance Promise - order with complete confidence
A minimum broadband speed of at least 10 Mbps - or a full refund on equipment and installation
We are so completely confident in the performance offered by our 4G broadband services that we're prepared to guarantee that we'll achieve a speed of at least 10 Mbps download at your property immediately following equipment installation. Here's our very simple no strings attached pledge to you:-
Simply put, to every single one of our new customers.
Our Performance Promise applies both to "business as usual" customers who have paid for the equipment themselves and to any government-subsidised customers, where the equipment and installation may have been supplied free of charge.
And that's it. If we can't demonstrate minimum broadband speeds as shown above at that point, we'll walk away and you'll have paid nothing to us for equipment or installation. No strings attached - period.
In the case of government-subsidised customers, if we fail to meet the performance levels stated above, we will inform the relevant government body that we have been unable to achieve a minimum level of broadband service and you will then be free to apply for a subsidy to use with an alternate registered provider.
Broadband speeds delivered by 4G networks are improving all the time and the latest independent research shows today's average 4G download speeds across the UK for the networks we use as being above 25 Mbps, which is more than sufficient for any typical internet-based activities - including multiple streaming of HD video. Those are the performance expectations which we always set when discussing 4G broadband with any potential new customer.
Please note: these are the average speeds that 4G users can expect across the UK and very definitely not the misleading "up to" or "maximum possible" speeds quoted by many other broadband suppliers.
Plus, these aren't just numbers that we've dreamt up - they have been independently collected and verified, as you can see for yourself by clicking here.
It is true that theoretically and under perfect conditions, 4G broadband can achieve simply blistering speeds of up to 150 Mbps download and 50 Mbps upload - but in the real world, such levels are very unlikely. We do have more than a few very happy customers getting 4G broadband download speeds in excess of 90 Mbps, but they happen to live in close proximity to a 4G mast - and that is unusual.
Which is precisely why we have always thought it by far the fairest to only ever quote the average 4G broadband speeds that customers can expect - instead of the "up to" or "theoretically maximum possible" speeds so often quoted by other broadband providers, but which in reality are almost never anywhere near attainable.
In summary, when it comes to 4G broadband performance, we're very firm believers in erring on the side of under-promising, then over-delivering, rather than the other way around.
Absolutely and categorically not!
Please don't go thinking that speeds of 10 Mbps down and 0.5 Mbps up are all we're capable of delivering - because literally nothing could be further from the truth. Those are the absolute minimum levels that we're pledging to achieve for you at installation. We would actually expect to provide you with significantly faster 4G broadband than that.
In fact we have hundreds of customers across the whole UK who are delightedly enjoying 4G broadband speeds miles above those minimums. For complete peace of mind, why not click here to take a quick look at what our customers have to say about the truly life-changing performance of our 4G broadband on TrustPilot.
When we check the 4G broadband performance we achieve for you immediately following installation of our equipment, we will measure the speed being delivered at the 4G router. Please be aware that, depending upon the size and construction of your property, this does not necessarily mean that you'll get the same speeds over WiFi throughout your entire premises.
It's important here to realise that 4G and WiFi are completely separate things. 4G is the technology we use to deliver fast broadband to your router, whereas WiFi is the technology used to distribute connectivity to the router around your property.
You should bear in mind that, regardless of how broadband is delivered to your home or business, WiFi signals will inevitably be degraded by both distance and physical barriers like walls. So if you live or work in a larger property and/or one wth thicker internal walls, although you may have great broadband speeds near to your 4G router, as you move further away you may see reduced performance - or even experience the odd WiFi "dead spot".
However, if this is the case... don't worry! If you do need help with extending WiFi connectivity to your 4G broadband service throughout your entre property, we also offer solutions which do exactly that. Click here to find out more.