Our Performance Promise - order with complete confidence
A minimum broadband speed of at least 10 Mbps - or a full refund on equipment and installation
We are so completely confident in the performance offered by our 4G broadband services that we're prepared to guarantee that we'll achieve a speed of at least 10 Mbps download at your property immediately following equipment installation. Here are the details.
What exactly does our Performance Promise mean?
It's simple. When we arrive at your property and install the equipment needed to receive our 4G broadband services, before we leave site, we will run an industry-standard third party speedtest over your specifically installed equipment and show you the results.
Our Performance Promise applies both to "business as usual" customers who have paid for the equipment themselves and to government-subsidised customers, where the equipment and installation is free of charge. In the latter case, we will inform the relevant government body (either BDUK or ABC) that we have been unable to achieve a minimum level of broadband service and you will then be free to apply for a subsidy to use with an alternate registered provider.
And that's it. If we can't demonstrate minimum broadband speeds as shown above at that point, we'll walk away and you'll have paid nothing to us for equipment or installation. No strings attached - period.
Things to note
We will measure the 4G broadband speed being delivered at the modem/WiFi router that we will have just installed. Depending upon the size and construction of your property, this does not necessarily mean that you'll get the same speeds over wifi throughout your premises, because internal wifi signals are bound to degrade over distance and through walls.
If you do need help with extending connectivity to your 4G broadband service throughout your property - either wired or wirelessly - we also offer solutions which do just that. Click here to find out more.
Finally, please don't go thinking that speeds of 10 Mbps down and 0.5 Mbps up are all we're capable of delivering. Nothing could be further from the truth! That's the absolute minimum level that we're pledging to achieve for you. We would actually expect to provide you with significantly faster 4G broadband than that.
In fact we recently measured the average real-world speeds that we provide to our customers - and these came out at 34 Mbps download and 17 Mbps upload. What's more, we have hundreds of customers across the whole UK who are delightedly enjoying 4G broadband speeds well above those averages.
Average performance figures quoted above correct as of end Aug 2018.
How come we're so confident?
Broadband speeds delivered by 4G networks are improving all the time and the latest independent research shows today's average 4G download speeds across the UK as being above 32 Mbps with EE 4G, above 24 Mbps with Vodafone 4G and above 21 Mbps with Three 4G, which is more than sufficient for any typical internet-based activities - including streaming of HD video. Those are the performance expectations which we always set when discussing 4G broadband with any potential new customer.
Please note: these are the average speeds that 4G users can expect across the UK and very definitely not the misleading "up to" or "maximum possible" speeds quoted by many other broadband suppliers.
Plus, they aren't just numbers that we've come up with ourselves - they have been independently audited and verified, as you can see for yourself by clicking here.
Theoretically and under perfect conditions, 4G broadband can offer simply blistering speeds of up to 150 Mbps download and 50 Mbps upload - but in the real world, such levels are very unlikely.
Which is precisely why we have always thought it by far the fairest to quote the average 4G broadband speeds that customers can expect - instead of the "up to" or "theoretically maximum possible" speeds so often quoted by other broadband providers, but which in reality are almost never anywhere near attainable.
In summary, when it comes to 4G broadband performance, we're very firm believers in erring on the side of under-promising, then over-delivering, rather than the other way around.